Performance Standards
The Performance Standards provide Servicing Carriers information designed
to contain costs, ensure prompt customer service and payment of legitimate claims, and resist inflated, fraudulent and unwarranted claims.
Current Version - 2011
Private Passenger
On May 13, 2011, Commissioner of Insurance Joseph G. Murphy approved changes to
the Private Passenger Performance Standards.
Decision 5-13-11
Summary of Changes
Private Passenger Performance Standards
Commercial
On September 6, 2011 Commissioner of Insurance Joseph G. Murphy approved changes to the Commercial
Performance Standards.
Decision 9-6-2011
Summary of Changes
Commercial Performance Standards
Appendices
Appendices B, C, D, E, F, G, H, I, M, and O apply to both Private Passenger and Commercial
business. For the remaining appendices Section 1 applies to MAIP and Section 2 to Commercial.
Appendix A: SIU Standards
Section 1: MAIP
Section 2: Commercial
Appendix B: Direct Payment of Motor Vehicle Collision and Comprehensive Coverage
Claims and Referral Repair Shop Programs
Appendix C: Industry Direct Payment Plan for the Settlement of Insured Auto Damage Repairs
Appendix D: Decision and Order on the Application for Approval of the Massachusetts
Automobile Rating and Accident Prevention Bureau Direct Payment Plan
Appendix E: Regulation 212 CMR 2.00 - The Appraisal and Repair of Damaged Motor Vehicles
Appendix F: Regulation 211 CMR 133 - Standards for the Repair of Damaged Motor Vehicles
Appendix G: Regulation 211 CMR 94.00 - Mandatory Pre-Insurance Inspection of Private
Passenger Motor Vehicles
Appendix H: Salvage Title Law, Chapter 90D, Section 20 (a..e)
Appendix I: M.G.L. Chapter 175: Section 24D_Insurance Claim Payment Intercept Program
Appendix J: CAR Compliance Audit Claim Review Process
Section 1: MAIP
Section 2: Commercial
Appendix K: SIU File Review Process
Section 1: MAIP
Section 2: Commercial
Appendix L: Questionnaire 2011
Section 1: MAIP
Section 2: Commercial
The MAIP Questionnaire has been updated to inquire about a Servicing Carrier's additional coverage/endorsements it is offering
under Competitive Rating that would affect compliance with the Standards. The Questionnaire will be sent to the Company prior
to the commencement of CAR's periodic review in order to provide background information on claims handling programs
established by the Servicing Carrier.
Appendix M: Industry Best Practices
Appendix N: NAIC Standards
Section 1: MAIP
Section 2: Commercial
Appendix O: DOI 2008-12 Clarification of Coordination of Benefits under MGL c 90, ยง34A and the Interrelationship by and among PIP, Health Insurance and Medical Payments
The 2011 Private Passenger Performance Standards and Appendices have been combined into one .pdf document (103 pages) to allow for easier printing.
Printable Private Passenger Performance Standards
The 2011 Commercial Passenger Performance Standards and Appendices have been combined into one .pdf document (104 pages) to allow for easier printing.
Printable Commercial Performance Standards